Cada conversa. Todas as plataformas.
Uma caixa de entrada.
Seus clientes esperam respostas rápidas e úteis - sejam eles comentando no Instagram, enviando mensagens diretas para você no Twitter, deixando um comentário no Google ou enviando mensagens para sua página do Facebook. ViralDashboard reúne tudo em um único fluxo.
Envolva-se mais rápido. Resolva de maneira mais inteligente.
AI suggests replies in your brand voice. Smart routing sends messages to the right team member. SLA tracking keeps response times accountable.
Unified Social Inbox
Every comment, DM, mention, and review from every connected platform in a single, filterable conversation stream. Filter by platform, brand, sentiment, or SLA status.
AI-Suggested Replies
AI generates context-aware replies based on message tone, brand voice, conversation history, and your FAQ knowledge base. Average response time drops by 60%.
AI Sentiment Detection
Every message automatically tagged as positive, negative, or neutral. Prioritize your queue, escalate negative messages, and track sentiment trends.
Conversation Routing
Automatically route messages by platform, brand, keyword, sentiment, or round-robin. Manual reassignment with one click and internal team notes.
CRM Contact Cards
Full contact profile, conversation history across all platforms, custom tags, internal notes, and purchase history alongside every conversation.
SLA Tracking & Alerts
Define SLA rules per brand or platform. Real-time countdown timers, compliance dashboards, and automatic escalation when SLAs are breached.
Surveys & Feedback
One-click CSAT and NPS micro-surveys triggered after conversation resolution. Results tied to CRM profiles for longitudinal tracking.
Saved Replies & Templates
Pre-approved responses organized by category with variable placeholders, version control, and keyword search for instant retrieval.
How It Works
Da mensagem à resolução
Message Arrives
From any platform, it lands in your unified inbox.
AI Analyzes
Detects sentiment, suggests a reply, and routes to the right person.
Team Responds
Using AI suggestion, saved reply, or custom response with full CRM context.
Conversation Resolves
Satisfaction survey triggers automatically upon resolution.
Data Feeds Back
Response times, CSAT scores, team performance, and sentiment trends.
Todas as plataformas em uma caixa de entrada
Every interaction from every connected platform lands in a single stream.
Facebook comments, DMs & Messenger
Instagram comments, DMs & story replies
Twitter/X mentions, DMs & quote tweets
LinkedIn comments & messages
TikTok comments
YouTube comments
Google Business reviews
Threads, Bluesky & Mastodon
Por que as equipes escolhem o ViralDashboard para engajamento
Respond 3x Faster
AI-suggested replies and saved templates accelerate every response.
Never Miss a Message
Every platform in one inbox, zero tab-switching, zero lost conversations.
Improve Customer Satisfaction
SLA tracking and faster resolution times lead to happier customers.
Know Your Customers
Full CRM context in every conversation — no customer repeats themselves.
Scale Without Scaling Headcount
AI handles the volume so your team can focus on conversations that need a human touch.
Measure What Matters
Response times, sentiment trends, CSAT scores, and team performance — all tracked.
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