Sepa exactamente cómo se sienten sus clientes. Pregúntales.
Envíe encuestas CSAT y NPS directamente desde las conversaciones de la bandeja de entrada, recopile respuestas en páginas de marca (no es necesario iniciar sesión) y realice un seguimiento de las puntuaciones en tiempo real.
Dos tipos de encuestas. Un objetivo.
Measure both immediate satisfaction and long-term loyalty.
Customer Satisfaction Score
Measures immediate interaction quality. Quick 1-5 scale. 25-40% response rates because the ask is small and timing is perfect.
Net Promoter Score
Measures long-term loyalty. Segments into Promoters, Passives, and Detractors. Early warning signal for churn.
Surveys Built Into Your Workflow
Not a bolt-on tool. Surveys live where conversations happen.
No-Login Response Pages
Branded, mobile-friendly pages. Zero authentication. Click, rate, comment — done in 15 seconds. 3-5x higher response rates than email surveys.
Response Tracking
Every response attributed to conversation, agent, brand, and contact. Dashboards show averages, scores, rates, and trend lines.
Branded Survey Pages
Your logo, colors, and domain. No "Powered by" on agency and enterprise plans. Professional experience that reinforces trust.
Per-Agent Analytics
Which agents score highest? Lowest? Filter by brand, platform, or tag to drill into specific segments and drive improvement.
Auto-Send on Close
Configure surveys to send automatically when conversations are resolved — or trigger manually. Your rules, your workflow.
Custom Questions
Customize the question text to match your brand voice. Add optional comment fields for qualitative feedback.
Cómo funciona
Configure Your Survey
Choose CSAT or NPS. Customize the question, add branding, set auto-send or manual trigger rules.
Send After Resolution
One click or automatic. Customer receives a branded link to a frictionless response page.
Track & Improve
Real-time analytics dashboard. Review by agent, brand, platform, and time period. Use data to coach and improve.
Your customers have opinions. Start collecting them.
Turn every resolved conversation into a feedback opportunity. Branded, frictionless, and fully integrated.
No credit card required. Cancel anytime.