Know Exactly How Your Customers Feel. Ask Them.
直接从收件箱对话发送 CSAT 和 NPS 调查，在品牌页面上收集回复（无需登录），并实时跟踪分数。
两种调查类型。一球。
Measure both immediate satisfaction and long-term loyalty.
Customer Satisfaction Score
Measures immediate interaction quality. Quick 1-5 scale. 25-40% response rates because the ask is small and timing is perfect.
Net Promoter Score
Measures long-term loyalty. Segments into Promoters, Passives, and Detractors. Early warning signal for churn.
Surveys Built Into Your Workflow
Not a bolt-on tool. Surveys live where conversations happen.
No-Login Response Pages
Branded, mobile-friendly pages. Zero authentication. Click, rate, comment — done in 15 seconds. 3-5x higher response rates than email surveys.
Response Tracking
Every response attributed to conversation, agent, brand, and contact. Dashboards show averages, scores, rates, and trend lines.
Branded Survey Pages
Your logo, colors, and domain. No "Powered by" on agency and enterprise plans. Professional experience that reinforces trust.
Per-Agent Analytics
Which agents score highest? Lowest? Filter by brand, platform, or tag to drill into specific segments and drive improvement.
Auto-Send on Close
Configure surveys to send automatically when conversations are resolved — or trigger manually. Your rules, your workflow.
Custom Questions
Customize the question text to match your brand voice. Add optional comment fields for qualitative feedback.
它是如何运作的
Configure Your Survey
Choose CSAT or NPS. Customize the question, add branding, set auto-send or manual trigger rules.
Send After Resolution
One click or automatic. Customer receives a branded link to a frictionless response page.
Track & Improve
Real-time analytics dashboard. Review by agent, brand, platform, and time period. Use data to coach and improve.
Your customers have opinions. Start collecting them.
Turn every resolved conversation into a feedback opportunity. Branded, frictionless, and fully integrated.
No credit card required. Cancel anytime.