人工智能特点

人工智能的回复听起来像你。不像机器人。

每条传入消息都分为四个维度。人工智能会从您的知识库中起草回复,并通过安全层进行过滤,以捕获 PII、法律触发因素、幻觉和低置信度响应。

四维消息分类

Every message is analyzed before anyone on your team reads it.

Intent

Question, complaint, compliment, purchase inquiry, support request, or spam

Sentiment

Positive, neutral, negative, or escalating

Language

Auto-detected for multilingual teams

Priority

Based on intent, sentiment, follower count, and history

AI-Powered Replies with Built-In Safety

Speed of automation with the safety of human oversight.

AI Draft Replies

Written in your brand voice, addressing the specific intent, referencing your knowledge base. 80% of reply time eliminated.

PII Detection

Flags drafts that accidentally include personal information — phone numbers, emails, addresses — before sharing publicly.

Legal Keyword Routing

Messages containing legal triggers are routed to designated handlers instead of generating an AI reply.

Hallucination Check

Every factual claim verified against your knowledge base. If AI generates unverified info, the draft is flagged.

Confidence Gate

Below your threshold? Draft is withheld and routed to a human. No uncertain AI responses reach your audience.

RAG-Powered Knowledge Base

Upload product docs, FAQs, brand guidelines, pricing. AI pulls accurate, specific details from your actual documentation.

多层安全系统

Every AI draft passes through four checks before reaching your team.

1
PII Detection
No personal data leaked in responses
2
Legal Keyword Routing
Sensitive topics routed to humans
3
Hallucination Check
Every claim traced to your knowledge base
4
Confidence Gate
Low confidence = human review required

它是如何运作的

1

Upload Knowledge Base

Add product docs, FAQs, brand voice guidelines, and policies. AI indexes everything as the foundation for every reply.

2

Messages Classified

Every message analyzed across four dimensions. Inbox organized by urgency and type before your team opens it.

3

Review, Edit & Send

AI presents verified drafts. Your team reviews, adjusts, and sends with a click. Posted natively on the original platform.

Faster Replies. Safer AI. Happier Customers.

Every message classified, every reply drafted, every risk caught — before it reaches your audience.

No credit card required. Cancel anytime.