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Refund Policy

Effective: March 28, 2026 Updated: March 28, 2026
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  1. 1. Overview
  2. 2. 14-Day Money-Back Guarantee
  3. 3. Pro-Rata Refunds
  4. 4. Non-Refundable Items
  5. 5. Cancellation Process
  6. 6. Refund Timeline
  7. 7. Annual Plan Additional Terms
  8. 8. Enterprise and Custom Plans
  9. 9. Chargebacks and Disputes
  10. 10. Exceptional Circumstances
  11. 12. Contact Us

1. Overview

At ViralDashboard, we want you to be completely satisfied with our Service. This Refund Policy applies to all paid subscriptions purchased directly through viraldashboard.com.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for new paid subscriptions. If you are not satisfied for any reason, you may request a full refund within 14 calendar days of your initial paid subscription date.

This guarantee applies to first-time subscribers to any paid plan (Starter, Professional, Business, or Agency), both monthly and annual billing cycles, and the initial subscription payment only.

How to Claim

  1. Contact us at billing@viraldashboard.com within 14 days of your first payment
  2. Include your account email address and the reason for your request (optional)
  3. We will process the refund without requiring further justification

Exclusions

The guarantee does not apply to subscription renewals, plan changes after the initial 14-day period, accounts that have previously claimed the guarantee, or accounts terminated for policy violations.

3. Pro-Rata Refunds

Annual Subscriptions

If you cancel an annual subscription after the 14-day period, you may request a pro-rata refund for unused months. The monthly rate used for calculation will be the standard monthly price (not the discounted annual rate).

Example: Professional annual plan at $468/year ($39/month). Standard monthly price is $49/month. After 5 months, you cancel. Amount consumed: 5 x $49 = $245. Refund: $468 - $245 = $223.

Monthly Subscriptions

Monthly subscriptions are not eligible for pro-rata refunds. You retain access until the end of the current billing period.

4. Non-Refundable Items

  • AI Credits Consumed — AI-generated text, images, analytics insights, and suggestions
  • Custom Domain Setup — Once the domain has been provisioned and configured
  • One-Time Setup Fees — Onboarding, migration, or setup fees once work has commenced
  • Add-On Purchases — Additional social profiles, team seats, or storage purchased mid-cycle
  • Training and Consultation — Personalized training or strategy sessions once delivered

5. Cancellation Process

You may cancel your subscription at any time through:

  1. Self-service: Settings > Billing > Manage Subscription > Cancel Plan
  2. Email: Send a request to billing@viraldashboard.com
  3. Support: Contact our support team via live chat

After cancellation, your data will be retained for 30 days, during which time you may export your data or resubscribe. After 30 days, data is permanently deleted.

6. Refund Timeline

  • Credit/debit card refunds: 5-10 business days
  • Bank transfer/ACH: 10-15 business days

Refunds are issued to the original payment method in the same currency as the original transaction.

7. Annual Plan Additional Terms

If your annual plan auto-renews and you did not intend to renew, you may request a full refund within 14 days of the renewal charge, provided you have not actively used the Service during that period. Mid-term downgrades take effect at the start of the next billing cycle.

8. Enterprise and Custom Plans

Enterprise and custom plans may have specific refund terms outlined in the applicable order form or service agreement. In the event of a conflict, the terms of the signed agreement shall prevail.

9. Chargebacks and Disputes

We strongly encourage you to contact us at billing@viraldashboard.com before initiating a chargeback. If a chargeback is filed, we may suspend access and provide evidence to contest the chargeback.

10. Exceptional Circumstances

We may grant refunds outside the standard terms for extended service outages exceeding our SLA, critical bugs rendering the Service unusable, billing errors or duplicate charges, or death or serious illness of the account holder.

12. Contact Us

ViralDashboard — Billing Team
Email: billing@viraldashboard.com
Website: viraldashboard.com/contact
Response time: Within 1 business day

This Refund Policy is effective as of March 28, 2026.