Every Message. Every Platform. One Inbox.
Comments, mentions, DMs, and replies from 13+ platforms — unified in a single inbox. Reply from one place across every network, with conversation threading, team assignments, SLA tracking, and collision detection. Never miss a message. Never duplicate a reply.
Faster response times
Platforms unified
Duplicate replies
Stop Juggling 6 Inboxes
Your brand gets messages on Instagram, comments on Facebook, mentions on X, reviews on Google Business, and DMs on LinkedIn — all at the same time. Your team is switching between tabs, missing messages, and duplicating replies.
One Inbox to Rule Them All
Every conversation management feature your team needs, built into a single view.
Comments, Mentions, DMs & Replies — One Inbox
Reply from one place across every network: Facebook & Messenger, Instagram, two-way X / Twitter DMs, LinkedIn, TikTok, YouTube, Google Business reviews, Pinterest, Threads, Bluesky, Mastodon, Reddit, and more — 13+ platforms in a single view.
Conversation Threading & Sentiment
Messages from the same person are threaded into a single view, each scored for sentiment so you can spot unhappy customers and escalations at a glance.
AI Triage & Classification
Every incoming message is auto-classified by intent, priority, and sentiment, then tagged and prioritized — so urgent conversations rise to the top before anyone opens the inbox.
SLA Tracking & Team Assignment
Set response-time targets and watch SLA timers on every conversation. Assign to team members with real-time collision detection so no reply gets duplicated.
Saved Replies & Surveys
Build a saved-replies library for instant, on-brand answers, and send post-conversation surveys to measure satisfaction across every channel.
Contact CRM Profiles
Every person gets a unified contact profile showing their full history across all platforms — know who you are talking to no matter where they reach out.
How It Works
Connect Your Platforms
Link your social accounts across 13+ supported platforms. ViralDashboard pulls comments, mentions, DMs, and replies into your unified inbox immediately.
Assign, Prioritize, Tag
Route conversations to the right team members. Set priority levels and apply tags for quick filtering. Add internal notes for context.
Respond & Resolve
Reply directly from the inbox — responses post natively on the original platform. Track from open to resolved. Snooze for follow-up.
Stop Juggling Inboxes. Start Owning Every Conversation.
One place to manage every comment, mention, DM, and reply — across 13+ platforms. Respond faster, collaborate smarter.
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